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Shipping policy

Delivery of our products

Delivery costs. The costs of delivery will be as displayed to you on our website and/or when you place an order .

 

When we will provide the products. During the order process we will let you know when we will provide the products to you. We will aim to deliver them to you within timeframe given on the website after we have accepted your order.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products you will be left a note by Royal  Mail on how to collect your order.

If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract, refunding you for the products, but deducting any delivery, re-delivery or storage costs we have incurred as a result of you failing to retrieve your order.